So you’re getting good at saving yourself time; but what about saving other people’s time? How creative are you at reducing their next steps? The latter is a gift that keeps on giving. Visualize the final outcome, and work backward to envision how you can take the few next steps to save time and effort for fellow stakeholders.
🌟3 Key Takeaways
Take a few extra minutes to reflect before marking a task “done.”
Do the work upfront of thinking about what someone will need next. What happens after this next part is done? Can you do any more for them?
Visualize the final outcome of the task you’re working on - what can you do to get as close to that outcome as possible before throwing the ball into the next person’s court?
📝Permission
Do a little bit of extra work now, knowing it will save the next person next steps.
✅Do (or Delegate) This Next
Review your customer journey. After somebody purchases, what’s next? Whatever the answer, see if you can design a process to do it for them; or if not, simplify, clarify, and communicate so that the next onboarding steps run smoothly.
📘Books Mentioned
Free Time: Lose The Busywork, Love Your Business, Pivot: The Only Move That Matters Is Your Next One
🔗Resources Mentioned
🎧Related Episodes
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