201: Never Lose a Team Member Again with Joey Coleman

Free Time with Jenny Blake

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201: Never Lose a Team Member Again with Joey Coleman

❤️ Jenny Blake

Jun 27, 2023

Transcript

You’ve heard of buyers remorse—but what about new hire’s remorse? That is the feeling of worry, regret or uncertainty that a new team member might have when taking a new role with your team. Today, returning guest Joey Coleman shares insights his new book, Never Lose an Employee Again: The Simple Path to Remarkable Retention.

Make sure to also check out our previous conversation **083: Breaking through Buyer’s Remorse—Never Lose a Customer Again with Joey Coleman.

More About Joey

Joey Coleman, author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days, has helped organizations retain their best customers and team members by turning them into raving fans. He is an award-winning speaker and co-host of the Experience This! podcast. He’s also a former criminal defense lawyer and one of the most generous, energetic people I know. Today we’re talking about his new book, Never Lose an Employee Again: The Simple Path to Remarkable Retention.

🌟 3 Key Takeaways

Be intentional with designing a new team member’s experience: What systems do you need to make sure someone’s pivot doesn’t result in a faceplant?
Orientation is different from onboarding: Orientation means introducing a new team member to their surroundings, with an overview of how things work in your business. Onboarding involves a structured series of contacts designed to create a warm, welcoming experience.
The first hundred days are critical when it comes to making a good impression on a new team member. But don’t stop paying attention on day 101; you still want to be creating surprise and delight moments throughout their tenure.

📝 Permission

Be gentler with yourself. Many entrepreneurs are great at being gentle with team members, vendors and clients, but are way too critical of themselves. Think about the experience of you interacting with you, and consider what you can do to provide little moments of delight and appreciation to yourself.